Returns & Refunds

Food-product returns

For food-safety and hygiene reasons, correctly delivered food products cannot generally be returned or exchanged after delivery. This includes products opened after delivery and requests based only on taste, preference or a change of mind.

When we can help

Please contact us promptly if there is a genuine problem with your delivery. After verification, we may offer a replacement, store resolution or refund where appropriate.

The product delivered is different from the product shown in your confirmed order.
The package arrives damaged, leaking, unsealed or otherwise unsafe to consume.
The product is expired on delivery or has a verified manufacturing-quality issue.
A paid item or quantity is missing from the shipment.

Reporting an issue

Report a damaged, incorrect, missing or expired product within 48 hours of delivery by emailing contact@meandorganic.com or calling +91 98907 37384. Include your order number, a description of the issue and clear photographs of the outer package, shipping label, product and batch/expiry information. An unboxing video may help us verify transit damage or missing items more quickly.

Items not eligible

Products reported more than 48 hours after confirmed delivery, unless required otherwise by applicable law.
Products damaged because of improper handling or storage after delivery.
Opened or partly consumed products without a verified quality, damage or incorrect-delivery issue.
Products purchased from another marketplace or retailer; please use that seller’s return process.
Requests based on personal taste, preference, accidental ordering or a change of mind after dispatch.

Order cancellation

Contact us as soon as possible if you need to cancel. We can cancel an order only before it has been processed or handed to the delivery partner. Once dispatched, an order cannot normally be cancelled. If we cancel a paid order before dispatch, the eligible amount will be returned to the original payment method.

Review and resolution

We may request additional information reasonably necessary to verify a claim. Please retain the product and all packaging until the review is complete. Approved replacements are subject to stock and delivery availability. Where replacement is unavailable or unsuitable, an approved refund may be issued.

Refund timing

Approved refunds are initiated to the original payment method. Once initiated, banks and payment providers typically require several business days to reflect the amount. Any shipping charge will be refunded only where the complete order is eligible or where required by law. We will share confirmation when the refund has been initiated.

Delivery failure and refused orders

If delivery fails because the address or contact details are incorrect, the recipient is unavailable after reasonable attempts, or the shipment is refused without an eligible product issue, original and return shipping costs may be deducted from any refund permitted after the parcel returns to us.

Contact us

For order support, email contact@meandorganic.com or call +91 98907 37384 with your order number. This policy does not limit any non-excludable rights available under applicable consumer law.