Refund Policy
At Me & Organics, we are committed to delivering high-quality organic products and ensuring customer satisfaction. While we do not accept general return or refund requests once an order is confirmed, we are dedicated to resolving specific issues as outlined below.
- Damaged Products
If you receive a damaged product, please notify us within 5 days of the delivery date by emailing info@meandorganicss.com. Include the following in your email:
Order number
Image of the invoice
One image of the outer packaging
Two clear images of the damaged product
Upon verification, we will promptly replace the affected item(s) and work with you to find a fair solution.
- Missing Products
In the event of missing items in your order, contact us within 5 days of delivery at info@meandorganicss.com. Please provide:
Order number
Image of the invoice
One image of the outer packaging
Two clear images showing the contents received
We will investigate the issue and, if confirmed, dispatch the missing product(s) promptly.
- Spoiled Products
If a product appears spoiled upon delivery, notify us within 10 days by emailing info@meandorganicss.com. Include:
Order number
Date of packaging/manufacture
Clear images or a video of the product
Please note that variations in taste, texture, color, or aroma are natural in organic products and do not qualify as spoilage. However, if spoilage is confirmed, we will replace the product after due diligence.
- Contact Us
For any concerns or assistance, reach out to us:
Email: info@meandorganicss.com
Phone: +91- 9890737384
WhatsApp: +91- 9890737384
Our customer support team is available Monday to Saturday, 9 AM to 7 PM IST, and will respond to your queries within 24-48 hours.
